Losing access to your PUBG account can be frustrating, especially if you’ve invested time, money, and effort into leveling up. Whether your account was banned due to a misunderstanding, suspicious activity, or rule violations, there is often a way to recover your PUBG account safely. This guide provides proven methods, tips to prevent future bans, and strategies to keep your account secure.
Pro Tip: Follow these steps carefully to restore your account and prevent permanent bans.
Why PUBG Accounts Get Banned
Understanding why your account was banned is crucial. PUBG enforces strict rules to ensure fair gameplay and prevent cheating.
Common reasons for bans:
- Using unauthorized third-party software (cheats, hacks, bots)
- Suspicious login activity (multiple devices or unusual IP addresses)
- Exploiting in-game glitches or bugs
- Chargebacks or payment issues
- Violating PUBG Terms of Service
Pro Tip: Always check official PUBG Mobile Support updates for new policies.
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Types of PUBG Bans
Not all bans are the same. Knowing the type of ban helps you apply the correct recovery method:
1. Temporary Ban
- Lasts from a few hours to 7 days
- Usually for minor violations (team-killing, minor rule infractions)
- Automatically lifted after the ban period
2. Permanent Ban
- Issued for serious violations like cheating or repeated offenses
- Harder to recover but possible if it’s a false detection
3. Device Ban
- Blocks your device from accessing PUBG
- Requires contacting PUBG support with proof of account ownership
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Step-by-Step Guide to Recover a Banned PUBG Account
Follow these steps to maximize your chances of recovery:
Step 1: Identify the Reason for Your Ban
- Check the ban notification or email from PUBG
- Gather your account details: username, Player ID, linked email, and purchase receipts
Step 2: Contact PUBG Customer Support
- Visit the official PUBG Support page
- Submit a ticket under “Account Ban Appeal”
- Include all account details and explain the situation clearly
Pro Tip: Polite and concise appeals work best. Avoid blaming the system or being aggressive.
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Step 3: Provide Evidence
Providing proof increases your chances of recovery:
- Screenshots of in-game activity
- Purchase receipts
- Proof that you did not use cheats or hacks
Sample Appeal Template:
Hello PUBG Support Team, my account (Username: XYZ, Player ID: 12345) has been banned. I believe this may be a mistake, as I have always followed PUBG rules. I kindly request a review of my account. Thank you.
Step 4: Wait for Response
- PUBG Support usually responds within 3–7 days
- Check your email (including spam folder) regularly
Step 5: Follow Up If Necessary
If no response is received after 7 days, send a polite follow-up requesting an update.
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Tips to Avoid Future PUBG Bans
- Never use hacks or cheats
- Avoid suspicious apps connected to PUBG
- Do not share your account
- Follow PUBG Terms of Service
- Enable two-factor authentication (2FA)
- Keep your account linked to Facebook, Google, or Apple ID
Extra Tip: Update PUBG regularly to avoid bugs and security issues.
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FAQs About Recovering Banned PUBG Accounts
Q1: Can I recover a permanently banned PUBG account?
- Yes, if the ban was a false detection. Bans for confirmed hacking are usually irreversible.
Q2: How long does it take to recover a banned PUBG account?
- Typically 3–7 days, depending on ban type and support workload.
Q3: Can I play on a new device if my account is banned?
- Only if the ban is not device-specific. Device bans require official support.
Q4: Is contacting PUBG Support the only safe way to recover a banned account?
- Yes. Third-party recovery tools are scams and can compromise your account.
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Additional Resources
- PUBG Mobile Terms of Service – Understand rules to prevent future bans
- Official PUBG Community Forum – Discuss issues with other players
- PUBG Support FAQs – Quick official answers
Conclusion
Recovering a banned PUBG account takes patience, proper documentation, and polite communication with PUBG Support. By following this guide:
- You maximize chances of account recovery
- Avoid future bans
- Maintain a secure and fair gaming experience
Remember: Tier 1 players value safety, reliability, and fair play. Following these steps ensures your PUBG journey continues uninterrupted.